Internal Departments: Collection Services

General Tips for connecting to an electronic resource:

• Try a different browser: Chrome and Firefox are consistently the most reliable browsers for our library's eResources. Make sure the most up-to-date version of the browser is being used.
• Clear the cache: Clearing the cache can solve many display and access problems. You may also need to reboot the browser afterward.
• Allow cookies: Be sure the browser is set to accept cookies. Many eResources require the use of cookies and will not work if they are blocked.
• Delete cookies: Sometimes the browser will continue to use an old cookie or corrupted cookie rather than accept a new cookie from the eResource. Try deleting cookies, reboot the browser, and then accessing the eResource again. This will often fix 400 Bad Request errors.
• Adjust pop-up blocker settings: Some eResources require the use of pop-ups for content delivery. Be sure the pop-up blocker allows pop-ups from this vendor.
• Enable Javascript: This is a scripting language commonly used to make web pages interactive. Disabling JavaScript may cause some sites to not work properly.
• Enable Java: Java is a popular programming language used to create interactive or animated web content. Disabling Java may cause some sites to not work properly.
• Allow images: Be sure the browser is set to allow images.

Remote Access Links

Remote access to electronic resources is provided through the Open Athens WAYFless and redirector URLs .

• When a user accesses an online library resource on a campus device, they are automatically granted access because the resource vendor recognizes the IP address of the device.
• When a user accesses an online library resource on a non-campus device, they need to use a special link that will take them through the redirector.
• The URL of a library remote access link will have the redirector information built in for certain providers.
  • Normal link (does not provide remote access): https://infoweb.newsbank.com 
  • Redirector link (provides remote access): https://go.openathens.net/redirector/ecok.edu?url=https%3A%2F%2Finfoweb.newsbank.com%2Fapps%2Fnews%2Feasy-search%3Fp%3DNewsBank
• When a user on a non-campus device clicks on a redirector link, they are taken to an ECU login screen before reaching the website.
  • This extra login step allows the library to provide remote access to anyone in our university’s system, including students, faculty, and staff.
  • Note: Since community patrons do not have an official ECU login, they can only access our eResources on campus using one of our computers.

OCLC Status Dashboard

OpenAthens Resource Status Dashboard

EBSCO Status Dashboard

If Kanopy does not have a particular video you need, you can request that it be added to their collection by using this "Suggest a title" form: https://ecok.kanopy.com/suggest-title