ECU provides services to aid students in success. The Help Desk provides assistance for the following services:

• MyECU​
• Blackboard
• Email
• WiFi

Contact Information: 

• helpdesk@ecok.edu
• 580-559-5884
• Danley Hall, Room 102

Helpful Links:

Blackboard Login

MyECU

Password Reset

​Important Dates and Deadlines

Student Web Mail Users

IT Frequently Asked Questions:

• Why am I unable to enroll on MyECU?
• How can I login to Blackboard since I've recently changed my name?
• Does the Help Desk work on student electronic devices? 

Location:

CETL Training Lab is in the Administration Building

Second Floor

Room 214a

Please find below PowerPoints, notes, and other related documents of the workshops and seminars we've had concerning Blackboard. 

For the most current CETL News, check out our monthly NEWSLETTERS!

BB Server Failure Log

April 4, 2018

Blackboard down at 7:30 am; Back up at 8:40 am

Here are the links to the Student CETL Pages:

Main Page

Student Help

Accessibility Information

Privacy Policies

Each of our trainings, unless otherwise noted, will be held in the CETL Lab, ADMIN 214. We have limited space available, so reserve your spot soon! To RSVP, simply click on the workshop/seminar you'd like to attend, and then fill out the Registration form at the bottom of the page (name and email). You will receive a confirmation email from Room Reservations <alerts@mail.libcal.com> so be on the lookout for it! You can also cancel your registration at any time. Let us know if you have any questions! 

• Tiger Alert/Blackboard Retention Center Training, Thursday, August 16, 3:00pm-4:00pm

• Tiger Alert/Blackboard Retention Center Training, Friday, August 17, 10:00am-11:00am

• Tiger Alert/Blackboard Retention Center Training, Friday, August 17, 2:00pm-3:00pm

• Quality Matters Seminar 1, Monday, September 10, 3:00pm-4:30pm

• Quality Matters Seminar 2, Monday, September 17, 3:00pm-4:30pm

• Blackboard Grade Center, Friday, September 21, 2:00pm-3:30pm

• Quality Matters Seminar 3, Monday, September 24, 3:00pm-4:30pm

• Quality Matters Seminar 4, Monday, October 1, 3:00pm-4:30pm

• Quality Matters Seminar 5, Monday, October 8, 3:00pm-4:30pm

The Blackboard form is for online courses that do not have automatic deployment of a shell and those courses that will be developed prior to the start of a semester.

BB Development Shell Form

Here are some Frequently Asked Questions:

Q: What are the options for multiple and single attempts and the Grade Center?

A: Here is a link to show all of the options: Multiple Assignment Attempts

Q: How do I upload or download Grade Center Items for Working Offline?

A: Click on this link to get the full how to on Uploading or Downloading Grade Center Items

Q: How do I override grades?

A: Click on this link to get the full how to on Overriding Grades

Blackboard News:

Here is a link to check your browser for Blackboard: Browser Checker

Here is a link to a video tutorial on how to use the Blackboard Calendar: Bb Calendar Video Tutorial

How to login to Blackboard:

1. Access the Internet and go to the ECU Home Page.
2. Click on Login at the top of the web page then select Blackboard from the menu. 
3. Enter your User Name and Password and click Login
4. After logging in, the first page displayed is called My Blackboard. The classes you can access are listed under the title My Courses.
5. Click on the name of a class to enter the class.

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